Factors Associated with Patient Satisfaction at Prof. Dr. W. Z Johannes General Hospital, Kupang, East Nusa Tenggara

Joanita A. M. A. Tukan1), Pius Weraman2), Ina Debora Ratu Ludji3)


1)Prof. Dr. W. Z Johannes General Hospital, Kupang

2)Masters Program in Public Health, Universitas Nusa Cendana

3)School of Health Polytechnics, Ministry of Health, Kupang



Background: Patient satisfaction is an important factor for the survival of health care delivery system. It is used as a measure of quality of care at the level of the individual provider as well as for health care systems and programs. Earlier stu­dies have shown that patient satisfaction correlates with adherence to treat­ment, loyalty to a provider, and lower medico-legal risk. This study aimed to exa­mine factors associated with patient satisfaction at Prof. Dr.W.Z Johannes gene­ral hospital, Kupang, East Nusa Tenggara.

Subjects and Method: This was a cross-sectional study conducted at Prof. Dr. W. Z Johannes General Hospital, Kupang, East Nusa Tenggara, Indonesia. A total of 88 patients were selected by simple random sampling. The dependent variable was satisfaction. The independent variables were response time and social health in­su­­rance. The data were collected by questionnaire and interview. The data were analy­zed by chi-square test.

Results: Factors influencing patient satisfaction were fast response time (OR= 1.71; 95% CI= 1.25 to 2.40; p= 0.003) and covered by social health insurance (OR= 1.90; 95% CI= 1.19 to 3.05; p= 0.007).

Conclusion: Factors influencing patient satisfaction are fast response time and co­­vered by social insurance.

Keywords: patient satisfaction, response time, social health insurance.

Correspondence: Joanita A.M.A.Tukan. General Hospital, Kupang, East Nusa Tenggara, Indonesia. Email: joanitatukan@yahoo.com. Mobile: 082145015204.

DOI: https://doi.org/10.26911/theicph.2018.02.04

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