Doctor-Nurse Professional Relationship and Health Care Team Communication in the Hospital Setting


Shela Sabrina Mutmainnah, Winny Setyonugroho

 

Masters Program in Hospital Management, Universitas Muhammadiyah Yogyakarta.

 

ABSTRACT

Background: Medical error has been defined as an unintended act or one that does not achieve its intended health outcome. Medical error causes not only monetary loss, but also lost of patient’s trust in the healthcare system, low patient satisfaction, and degraded morale among healthcare professionals, who often feel helpless to change the situation. Patient harm from medical error can occur at the individual or system level. Medical error may arise due to poor doctor-nurse professional relationship and poor health care team communication. This study aimed to assess the doctor-nurse professional relationship and health care team communication in the hospital setting.

Subjects and Method: This was a cross sectional study conducted at 8 teaching hos­pitals under-cooperation with Universitas Muhammadiyah Yogyakarta, including Bantul Hospital, PKU Muhammadiyah Gamping Hospital, Yogyakarta City Hos­pital, Magelang Hospital, Purworejo Regional Hospital, Salatiga Regional Hospital, Temanggung Regional General Hospital, and Wonosobo Regional Hospital. A sample of 61 medical co-assistants was selected for this study. The study theme was doctor-nurse professional relationship and health care team communication. The data were collected by questionnaire, in-depth interview, and direct observation.

Results: Doctor-nurse professional relationship, communication, and col­la­bo­ra­tion, in the medical decision process, discussion for the medical decision process, and dissemination of medical information to patients, were still weak. There were 2 hospitals with the lowest rating points of doctor-nurse relationship and medical team communication, namely Purworejo District Hospital and Yogyakarta City Hos­­pital among the six other hospitals.

Conclusion: Doctor-nurse professional relationship and the quality of communication between doctors and other health professionals is still poor.

Keywords: doctor-nurse professional relationship, health care team communi­cation, hospital

Correspondence: Shela Sabrina Mutmainnah. Masters Program in Hospital Management, Universitas Muhammadiyah Yogyakarta. Jl. Lingkar Selatan, Tamantirto, Kasi­han, Ban­tul, Yogyakarta. Email: sabrinashela@gmail.com. Mobile: 085757576104

DOI: https://doi.org/10.26911/theicph.2018.04.35

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