Factors Associated with the Quality of Care in the Emergency Unit, at Naibonat Hospital, Kupang, East Nusa Tenggara

Antonia Nogo1), Chris Oiladang2), Ina Debora Ratu Ludji3)


1 )Kupang District Health Office, East Nusa Tenggara

2)Masters Program in Public Health, Nusa Cendana University

3)School of Health Polytechnics, Ministry of Health, Kupang



Background: Quality healthcare is a production of cooperation between the patient and the healthcare provider in a supportive environment. Personal factors of the provider and the patient, and factors pertaining to the healthcare orga­ni­za­tion, healthcare system, and the broader environment, affect healthcare service qua­lity. This study aimed to analyze factors associated with the quality of care in the emergency unit at Naibonat Hospital, Kupang, East Nusa Tenggara.

Subjects and Method: This was a cross sectional study conducted at Naibonat Hos­pital, Kupang, East Nusa Tenggara. A sample of 170 patients and 30 health wor­kers consisting doctors, nurses, and staff, were selected for this study. The depen­dent variable was quality of service. The independent variables were performan­ce, motivation, response time, and discipline. The data were collected by ques­­tionnaire and analyzed by a multiple logistic regression.

Results: Work performance (OR= 7.47; 95% CI= 1.40 to 39.84; p= 0.019), strong motivation (OR= 6.19; 95% CI= 0,019 to 4.02; p= 0.045), quick response (OR= 6.56; 95%CI= 1.26 to 34.20; p=0.026), and discipline (OR=7.47; 95% CI= 1.40 to 39.84; p= 0.019) of the health workers were associated with better quality of health services.

Conclusion: Quality of health services is associated with good work per­for­mance, strong motivation,  quick response, and discipline, of the health workers.

Keywords: quality, health service, work performance, motivation,  response time, discipline, health workers, hospital

Correspondence: Antonia Nogo. Kupang District Health Office, East Nusa Tenggara, Indonesia. Email Address: antonianogo0805@gmail.com. Mobile: 082236111008.

DOI: https://doi.org/10.26911/theicph.2018.04.17

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