Communication Barrier between Nurse and Patient at the Hospital: A Systematic Review


Andriyanto

 

Masters Program in Communication Sciences, Universitas Diponegoro

 

ABSTRACT

Background: Communication is a multi-dimensional, multi-factorial phenomenon and a dy­na­mic, complex process, closely related to the environment in hospital or re­lated places. Nurses in hospital need to enhance their skill in communication to im­prove patient satisfac­t­ion. This stu­­dy conducted a systematic review to describe the com­­munication bar­rier bet­ween nurse and pa­tient at the hospital.

Subjects and Method: This was a systematic review conducted by searching data­bases from EBSCO e-journals, Elsevier Science Direct, CINAHL Complete, and Google Scholar, published from 2012 to 2017. The literature was analyzed using critical ap­praisal tool.

Results: Communication barriers included job dissatisfaction due to workload, un­con­troll­ed patient family presence, distrust of nurse competency, gender incom­patibility, nurse lack of atten­tion, delay and carelessness in providing information, lack of nurse responsibility, dif­ference in language, over workload, patient family dis­or­der, nurse re­luc­tan­ce to com­mu­nicate, patient physical discomfort, physical and psy­chological com­plaint, language di­fficul­ty, limited nur­se communication skill, in­suf­fi­cient time, busy envi­ron­ment, and noise. Com­munication bar­­riers between nurse and patient affected the quality of health service.

Conclusion: Communication barriers between nurse and patient affect the quality of health service.

Keywords: communication barriers, nurses-patients, hospital

Correspondence: Andriyanto. Masters Program in Communication Sciences, Universitas Diponegoro, Sema­rang, Central Java. Email: andrebae139@gmail.com. Mobile: 085229340032.

DOI: https://doi.org/10.26911/theicph.2019.02.20

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