Association between Perceived Qualities of Care and Patient Satisfaction with Nursing In-Patient Care at the Community Health Center, South Konawe, South East Sulawesi

Anry Hariadhin Depu, Nur Ahmad


Masters Program in Public Health, School of Health Sciences Mandala Waluya, Kendari



Background: Patient satisfaction with nursing care is considered as an important factor in ex­plaining patients’ perceptions of service quality. Care assessed to be high qu­ality according to cli­nical, economic, or other provider-defined criteria is far from ideal if as a result of that care the patient is unhappy or dissatisfied. This study aimed to de­ter­­mine the association between per­ceived quality of care and patient satisfaction with nur­sing in-patient care at the community health center, South Konawe, South East Sulawesi.

Subjects and Method: A cross-sectional study was conducted at 5 community health centers or puskesmas including puskesmas Konda, Benua, Moramo, Ranomeeto and Angata, in Ken­dari, South East Sulawesi. A total sample of 69 patients was selected for this study by simple ran­dom sampling. The dependent variable was patient satisfaction. The independent variable was perceived quality of care, including nurse performance, phy­sical environment, and health fa­cilities. The data were collected by questionnaire and analyz­ed by chi square with OR as a measure of association.

Results:  Nurse performance (OR= 12.43; 95% CI= 1.51 to 102.00; p=0.007), physical environ­ment (OR= 187.22; 95% CI= 20.61 to 170.00; p<0.001), and health facilities (OR= 21.53; 95% CI= 5.93 to 78.22; p<0.001) were associated with patient satisfaction.

Conclusion: Nurse performance, physical environment, and health facilities, are asso­ciated with patient satisfaction.

Keywords: patient satisfaction, nurse performance, physical environment, service facilities

Correspondence: Anry Hariadhin Depu. Masters Program in Public Health, School of Health Sciences Mandala Waluya, Jl. A.H.Nasution No. G 37, Kendari, South East Sulawesi. Email: Mobile: 08114096311.


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