Association between Perceived Qualities of Care and Patient Satisfaction with Nursing In-Patient Care at the Community Health Center, South Konawe, South East Sulawesi


Anry Hariadhin Depu, Nur Ahmad

 

Masters Program in Public Health, School of Health Sciences Mandala Waluya, Kendari

 

ABSTRACT

Background: Patient satisfaction with nursing care is considered as an important factor in ex­plaining patients’ perceptions of service quality. Care assessed to be high qu­ality according to cli­nical, economic, or other provider-defined criteria is far from ideal if as a result of that care the patient is unhappy or dissatisfied. This study aimed to de­ter­­mine the association between per­ceived quality of care and patient satisfaction with nur­sing in-patient care at the community health center, South Konawe, South East Sulawesi.

Subjects and Method: A cross-sectional study was conducted at 5 community health centers or puskesmas including puskesmas Konda, Benua, Moramo, Ranomeeto and Angata, in Ken­dari, South East Sulawesi. A total sample of 69 patients was selected for this study by simple ran­dom sampling. The dependent variable was patient satisfaction. The independent variable was perceived quality of care, including nurse performance, phy­sical environment, and health fa­cilities. The data were collected by questionnaire and analyz­ed by chi square with OR as a measure of association.

Results:  Nurse performance (OR= 12.43; 95% CI= 1.51 to 102.00; p=0.007), physical environ­ment (OR= 187.22; 95% CI= 20.61 to 170.00; p<0.001), and health facilities (OR= 21.53; 95% CI= 5.93 to 78.22; p<0.001) were associated with patient satisfaction.

Conclusion: Nurse performance, physical environment, and health facilities, are asso­ciated with patient satisfaction.

Keywords: patient satisfaction, nurse performance, physical environment, service facilities

Correspondence: Anry Hariadhin Depu. Masters Program in Public Health, School of Health Sciences Mandala Waluya, Jl. A.H.Nasution No. G 37, Kendari, South East Sulawesi. Email: anry.hariadhindepu@yahoo.com. Mobile: 08114096311.

DOI: https://doi.org/10.26911/theicph.2019.04.25

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