Effect of Effective Communication and Soft Skill Training on Knowledge Improvement among Nurses

Rita Kartika Sari1), Livana PH2), Muh Ali3)


1)Faculty of Medicine, Universitas Islam Sultan Agung, Semarang

2)Study Program in Nursing, School of Health Sciences, Kendal

3)Jepara Kartini Regional General Hospital



Background: Nurses work in a fast-paced technical environment. They must make quick deci­sions about patient care and effectively communicate with other healthcare personnel. Training on nurses is needed to enhance the effectiveness of in-service training of nurses. This study ai­med to determine the effect of effective communication and soft skill training on knowledge im­pro­­vement among nurses.

Subjects and Method: This study was a quasi-experimental with pre-test and post-test without control group design. This study was conducted at Sultan Hadlirin Hospital, Jepara. A sample of 116 nurses was selected purposively. The dependent variable was knowledge im­pro­ve­ment. The independent variable was effective communication and soft skill training. The data were collected by questionnaire and tested by chi-square.

Results: Nurses’ knowledge improved after the communication and soft skill training, and it was statistically significant (p= 0.027).

Conclusion: The communication and soft skill training is effective to improve nurses’ know­ledge.

Keywords: training, communication, soft skill, nurse, knowledge

Correspondence: Rita Kartika Sari. Faculty of Medicine, Universitas Islam Sultan Agung, Semarang, Central Java. Email: rita.kartika.sari@gmail.com. Mobile: 082225934333.

DOI: https://doi.org/10.26911/theicph.2019.02.41

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