Effect of Service Hour Changes on Health Care Quality and Patient Satisfaction at Muara Bungo Hospital


Oneng Soekiraten, Prastuti Soewondo

 

Faculty of Public Health, Universitas Indonesia

 

ABSTRACT

Background: Recently the service hours has been changed at the Muara Bungo Hospital. The impetus for change in the delivery hours of care has come from the patient’s perspec­tive. This study aimed to determine the effect of service hour changes on patient satisfaction at the Muara Bu­ngo Hospital.

Subjects and Method: An analytic study was conducted at Muara Bungo Hospital. A total of 30 patients was selected for this study. The dependent variable was patient satis­faction. The inde­pendent variable was service hour changes by adding 2 hours and 15 minutes. The data were collected by in-depth inter­view, observation, and docu­men­ta­­tion from the suggestion box. The data were analyzed using descriptive analysis.

Results: Patient satisfaction increased with the additional 2 hours and 15 minutes time from the previous service hours.

Conclusion: Patient satisfaction increases with the additional 2 hours and 15 minutes time from the previous service hours at Muara Bungo Hospital.

Keywords: service hour, hospital, patient, satisfaction

Correspondence: Oneng Soekiraten. Faculty of Public Health, Universitas Indonesia, Depok.

Email: oneng.carol@gmail.com. Mobile: 0811741980.

DOI: https://doi.org/10.26911/theicph.2019.04.13

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