Sources of Information for Mental Health Counseling Services Uptake at Satelit Makara Clinic, Universitas Indonesia

Anyta Ekaningsih, Ella Nurlaella Hadi, Nanien Indriani


Department of Health Education and Behavioral Sciences,

Faculty of Public Health, Universitas Indonesia



Background: Poor mental health is strongly related to other health and development concerns in young people notably lower educational achievements, substance abuse, vio­lence, and poor reproductive, and sexual health. Many educational institution pro­vide counseling to adolescents with behavioral and emotional problems on-site, but little is known about the use of school-based counseling services. The purpose of this study was to explore mental health counseling services uptake at Satelit Makara Clinic, Uni­versitas Indonesia.

Subjects and Method: This was a phenomenology qualitative study carried out at the Satelite Makara Clinic, Universitas Indonesia, from April to May 2018. There were 12 informants (graduate and post-graduate students, and staff) selected by purposive sampling, consisting of 5 informants who used counseling service and 7 informants who never use counseling service. The data were collected by in-depth interview.

Results: Satelit Makara clinic is located on the 3rd floor of the Makara clinic, Uni­versitas Indonesia. Open from Monday to Friday, at 8 am – 4 pm. Counseling service can be used used by all academics for free. Informants who have used counseling ser­vice received information from friends, lecturers, and banners. Informants who had never used counseling service at Satelit Makara clinic caused by lacking information about counseling services provided and its benefits.

Conclusion: Academics were unaware of the existence of counseling services. It leads to low rate of counseling service utilization. Socialization is needed by using mass me­dia and social media regarding the benefit and importance of maintaining physical and mental health.

Keywords: mental health, counseling services, information, accessibility

Correspondence: Anyta Ekaningsih. Department of Health Eeducation and Behavioral Sciences, Faculty of Public Health, Universitas Indonesia. Email: Mobile: 085­710894090.


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