The Impact of Information System Implementation on Performance in the Expenditure Cash/Bank Unit at National Cardiovascular Center Harapan Kita Jakarta

Asna Damayanti, Kurnia Sari


Universitas Indonesia



Background: Health Management Information Systems (HMIS) is an element of health informatics that focuses mainly on the administrational needs of hospitals. The use of HMIS in a hospital operation must be able to provide convenience, to overcome ser­vice and to ad­mi­nis­tra­tive constraints, and to increase productivity. This study aimed to analyze the impact of infor­ma­tion system implementation on the performance of the expenditure cash/ bank unit in a hos­pital.

Subjects and Method: This was a descriptive qualitative study conducted at national car­dio­vas­cular center Harapan Kita, Jakarta. The dependent variable was performance. The inde­pen­dent variable was Health Management Information Systems (HMIS) im­ple­­­men­tation. The data were collected by interview and document review.

Results: The manual system at the administrative expenditure cash/ bank unit yielded several issues, such as calculation error, writing error, data duplication, and long pro­cess­­ing time. The im­plementation of HMIS improved calculation accuracy up to 100%, eliminated data dup­lica­tion, and shortened processing time.

Conclusion: The implementation of HMIS improves performance of the expenditure cash/ bank unit in a hospital by increasing calculation accuracy, eliminating data dupli­cation, and shor­tening processing time.

Keywords: health management information system, performance

Correspondence: Asna Damayanti. Universitas Indonesia, Jl. Mangga IV No. 13 Utan Kayu, East Jakarta 13120. Email:


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