The Quality of Health Care at the Community Health Center Wolasi, South Konawe, South East Sulawesi

Syamsuddin B, Naomi Somalinggi, Isjan Harisal Liambo


Masters Program in Public Health, School of Health Sciences Mandala Waluya, Kendari



Background: Health care quality is a level of value provided by any health care resource, as determined by some measurement. As with quality in other fields, it is an asses­­s­ment of whether something is good enough and whether it is suitable for its pur­pose. The goal of health care is to provide medical resources of high quality to all who need them; that is, to ensure good quality of life, to cure illnesses when possible, to extend life expectancy, and so on. This study aimed to describe the distribution of the qu­ality of health care at the community health center Wolasi, South Konawe South East Sulawesi.

Subjects and Method: This was a descriptive study conducted at Wolasi community health center, South Konawe district, South East Sulawesi on January to February 2010. A total sample of 94 patiens was selected for this study by simple random sam­pling. The dependent variable was the quality of health care. The independent variab­les were physical evidence, reliability, assurance, empathy and responsiveness. The data were obtained by questionnaire and described in percent.

Results: In term of tangible, 85 patients (90.4%) stated that patients (9.6%) reported poor quality of care. In term of reliability, 84 patients (89.4%) stated good quality of care, and yet 10 pa­tients (10.6%) reported poor quality of care. In term of assurance, 70 pa­­tients (74.5%) re­por­ted good quality of care, but 24 patients (25.5%) stated poor qu­ality of care. In term of empathy, 91 patients (96.8%) reported good quality of care, 3 pa­tients (3.2%) stated poor quality of care. In term of quality of health services, 77 pa­tients (81.9%) stated both, 17 patients (18.1%) stated poor quality of care.

Conclusion: Almost all of dimensions, the quality of health care such as tangible, reli­abi­lity, assurance, empathy, and quality of health services are already good quality of care.

Keywords: dimensions of quality of health, tangible, reliability, assurance, empathy, qu­ality of health services.

Correspondence: Syamsuddin B. Masters Program in Public Health, School of Health Sciences Mandala Waluya, Jl. A.H.Nasution No. G 37, Kendari, South East Sula­wesi. Email:


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