The Relationship between In-Patient Care Quality and Patient Satisfaction at Community Health Center Tirawuta, South East Sulawesi


Parendreng, Risnawati, Nugraheni Diana Suhesti

 

Masters Program in Public Health, School of Health Sciences Mandala Waluya, Kendari

 

ABSTRACT

Background: Patient satisfaction is an important and commonly used indicator for mea­suring the quality in health care. Patient satisfaction affects clinical outcomes and pa­tient retention. It af­fects the timely, efficient, and patient-centered delivery of quality health care. Patient satis­fac­tion is thus a proxy but a very effective indicator to measure the success of community health care. This study aimed to examine the relationship bet­ween in-patient care quality and patient sa­­tis­faction at community health center Tira­­wuta, South East Sulawesi.

Subjects and Method: This was a cross sectional study conducted at Tirawuta com­munity health center, Kendari, South East Sulawesi. A sample of 88 patients was select­ed for this study by simple random sampling. The dependent variable was patient satis­faction. The independent variables were dimensions of quality of care, including phy­sic­al appearance, responsiveness, trust, assurance, and care. The data was collected by questionnaire and analyzed by chi square.

Results: Patient satisfaction was associated with physical appearance, responsiveness, trust, assurance, and care.

Conclusion: Patient satisfaction is associated with physical appearance, responsive­ness, trust, assurance, and care.

Keywords: physical appearance, responsiveness, trust, assurance, and care.

Correspondence: Parendreng. Masters Program in Public Health, School of Health Sciences Mandala Waluya. Jl. A.H.Nasution No. G 37, Kendari, South East Sulawesi. Email: risnawti64@gmail.com. Mobile: 0852 5927 1091

DOI: https://doi.org/10.26911/theicph.2019.04.29

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