Patient-Centered Care: How do Patients Perceive Its Implementation?

Dian Kusuma Wati1,2), Eti Poncorini Pamungkasari1),

 Ari Natalia Probandari1)


1)Masters Program in Family Medicine, Universitas Sebelas Maret

2)Faculty of Medicine, Universitas Islam Malang



Background: Modern healthcare systems are rapidly changing to adopt a more pa­tient-centred approach to care. Patient-centered care (PCC) is a main determinant of care qua­lity. Patient-centered care has many associated benefits, and has been shown to improve health communication, increase patient self-care and adherence to treat­ment regimens, improve continuity of care, and increase patient satisfaction. This study ai­med to analyze patient’s perception in PCC implementation.

Subjects and Method: This was a qualitative study conducted at a general prac­ti­tioner clinic in Malang. A sample of 6 patients was selected for this study. The theme of this study was patient’s perception in PCC implementation. The data were collected using in-depth interview and analyzed by content analysis.

Results: Of the 6 informants, 4 informants reported that they were informed and given the oppor­tunity to choose health service, but the other 2 informants reported that they were not infor­med and were not given the opportunity to choose health service.

Conclusion: Most patients at general practitioner clinic  get information and are invol­ved in choosing health service.

Keywords: patient-centered care, perception, patient

Correspondence: Dian Kusuma Wati. Masters Program in Family Medical, Universitas Sebelas Maret. Jl. Ir. Sutami No. 36A, Kentingan, Surakarta 57126, Central Java. Email: diankusuma­


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