Patient-Centered Care: How do Patients Perceive Its Implementation?


Dian Kusuma Wati1,2), Eti Poncorini Pamungkasari1),

 Ari Natalia Probandari1)

 

1)Masters Program in Family Medicine, Universitas Sebelas Maret

2)Faculty of Medicine, Universitas Islam Malang

 

ABSTRACT

Background: Modern healthcare systems are rapidly changing to adopt a more pa­tient-centred approach to care. Patient-centered care (PCC) is a main determinant of care qua­lity. Patient-centered care has many associated benefits, and has been shown to improve health communication, increase patient self-care and adherence to treat­ment regimens, improve continuity of care, and increase patient satisfaction. This study ai­med to analyze patient’s perception in PCC implementation.

Subjects and Method: This was a qualitative study conducted at a general prac­ti­tioner clinic in Malang. A sample of 6 patients was selected for this study. The theme of this study was patient’s perception in PCC implementation. The data were collected using in-depth interview and analyzed by content analysis.

Results: Of the 6 informants, 4 informants reported that they were informed and given the oppor­tunity to choose health service, but the other 2 informants reported that they were not infor­med and were not given the opportunity to choose health service.

Conclusion: Most patients at general practitioner clinic  get information and are invol­ved in choosing health service.

Keywords: patient-centered care, perception, patient

Correspondence: Dian Kusuma Wati. Masters Program in Family Medical, Universitas Sebelas Maret. Jl. Ir. Sutami No. 36A, Kentingan, Surakarta 57126, Central Java. Email: diankusuma­wati@student.uns.ac.id.

DOI: https://doi.org/10.26911/theicph.2019.05.10

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