Effect of Leadership Style on Service Quality and Job Satisfaction among Hospital Nurses: A Systematic Review

Puspita Khairunnisa1), Mardiati Nadjib2)


1)Masters Program in Public Health, Faculty of Public Health, Universitas Indonesia

2)Department of Policy and Health Administration, Faculty of Public Health, Universitas Indonesia



Background: Effective leadership of healthcare professionals is critical for strengthening quality and integration of care. There are numerous studies recognizing leadership style as a key element for quality of healthcare. Effective leadership is among the most critical components that affects successful outcomes. This study aimed to review systematically the effect of leadership style on service quality and job satisfaction among hospital nurses.

Subjects and Method: A systematic review was conducted by searching published articles from 2010 to 2019, from database including EBSCHO, PubMed, and Science Direct. The keywords were “leadership style”, “job satisfaction”, “quality care”, “nurse”, and “hospital”. The inclusion criteria were articles published in the last 10 years, English, full text, open access journal, and research locations at hospitals. From screening of titles and abstracts, 15 articles were included in this review.

Results:  Leadership style influenced job satisfaction (r=0.16 to r=0.71). The transformational leadership style better than the transactional leadership style. Transformational leadership style increased 28% the quality of nurse services and patien satisfaction.

Conclusion: Strategy and transformational leadership style are effective to increase job satisfaction among nurses in improving the quality of service to patients.

Keywords: transformational, leadership, job satisfaction, quality of service, patients

Correspondence: Puspita Khairunnisa. Masters Program in Public Health, Faculty of Public Health, Universitas Indonesia, Depok, West Java. Email: drg.puspita1985@gmail.com. Mobile: 081219450054.

DOI: https://doi.org/10.26911/the6thicph.04.57

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