Effect of Nurse Therapeutic Communication on Satisfaction Among The Families Of Schizophrenic Patients at Prof Muhammad Ildrem Mental Hospital, Medan, North Sumatra


 

Maria Haryanti Butarbutar1), Ihsan Kurniawan1), Naomi Isabella Hutabarat2), Linda Hernike Napitupuluh3), Agnes Ferusgel3)

 

1) Academy of Nursing Helvetia, Medan, North Sumatra

2) Academy of Midwifery, School of Health Polytechnics, Ministry of Health, Tarutung, North Sumatra

3) Helvetia Institute of Health, Medan, North Sumatra

 

ABSTRACT

Background: Therapeutic communication is the primary component of all health care in­te­raction that facilitates the development of positive clinician–patient experiences. Nurses with the skills to communicate not only will be easily establish a trusting relationship with the patients but also patients’ families. Therapeutic communication is known to be ne­ce­ss­a­ry for quality healthcare and increase patient satisfaction. This study aimed to examine the effect of nurse therapeutic communication on satisfaction among the families of schizo­phrenic patients at Prof Muhammad Ildrem Mental Hospital, Medan, North Sumatra.

Subjects and Method: This was a cross-sectional study conducted at Prof Muhammad Ildrem Mental Hospital in Medan, North Sumatera. A sample of 150 families of schizo­ph­re­­nic patients was selected for this study. The independent variable was nurse thera­peutic com­munication. The dependent variable was satisfaction among the families of schizo­ph­renic patients. The data was collected by a set of questionnaire and analyzed by a linier re­gre­ss­ion.

Results: Bivariate analysis showed that pre-interaction, orientation, and work phase were associated with satis­fac­tion among the families of schizophrenic patients. Multivariate analysis showed that satis­fac­tion among the families of schizophrenic patients increased with orientation phase.

Conclusion: Satisfaction among the families of schizophrenic patients is associated with orientation phase and nurse therapeutic communication.

Keywords: satisfaction, schizophrenic, patients, nurse, therapeutic, communication.

Correspondence: Maria Haryanti Butarbutar. Academy of Nursing Helvetia, Medan, North Sumatra. Jl. Kapten Sumarsono No. 107 Medan. Email: Maria_harya­nthi­@­ya­hoo.com.au, mariahar­yanti­@helvetia.ac.id.

DOI: https://doi.org/10.26911/the6thicph.02.27

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