The Effectiveness of Instagram as a Promotion Media at Citra Ananda Maternal and Child Health Hospital, Ciputat, Banten


Lili Marliani, Anhari Achadi

 

Faculty of Public Health, Universitas Indonesia

 

ABSTRACT

Background: As the number of hospitals in Indonesia increased to 2,820 hospitals currently, so increases the need for marketing strategy. In this millennial era, there is a shift in marketing from traditional to digital marketing. A promotion through social media, especially Instagram has become an interesting choice. This study aimed to determine the effectiveness of Instagram as a promotion media at Citra Ananda Maternal and Child Health Hospital, Ciputat, Banten.

Subjects and Methods: This was a quantitative study. Outpatients who followed the Instagram of Citra Ananda Maternal and Child Hospital were selected for this study. The independent variable was Instagram. The dependent variables included Aware, Appeal, Ask, Action, and Advocate (5A). The data were calculated using Purchase Action Ratio (PAR) and Brand Advocacy Ratio (BAR). The data were calculated based on the criteria of 5A. The data were analyzed descriptively.

Results: The percentage value in the Aware (X1) stage was 80.95%, Appeal (X2) was 75.93%, Ask (X3) was 82.82%, Act (X4) was 80.19%, and Advocate (X5) was 82.57%. The conversion rate from Aware to Appeal was 0.94. Appeal to Ask was 1.09. Ask to Act was 0.97. Act to Advocate was 1.03. PAR value was 0.99 and BAR value was 1.02. The rate of conversion from Aware to  Appeal showed  that customer  interest  was high. Aware to  Ask  the information  provided  in  the  promotion  was  unclear.  Ask  to  Act showed a high level of commitment from the customer. Act to Advocate showed a high level of affinity from the customer.

Conclusion: Instagram has substantial effects on Aware, Appeal, Ask, Act, and Advocate attributes of a promotional media at Citra Ananda Maternal and Child Hospital.

Keywords: effectiveness, social media, instagram, promotion, hospital

Correspondence: Lili Marliani. Faculty of Public Health, Universitas Indonesia, Depok, West Java, Indonesia. Email: Liliamarlia.lm@gmail.com. Mobile: 085774261769.

DOI: https://doi.org/10.26911/the6thicph.02.06

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