Effect of Nurse Theraupetic Communication on Satisfaction among The Families of Schizophrenic Patients at Prof Muhammad Ildrem Mental Hospital, Medan, North Sumatra

Maria Haryanti Butarbutar1), Ihsan Kurniawan1), Naomi Isabella Hutabarat2), Linda Hernike Napitupuluh3), Agnes Ferusgel3)


1)Diploma of Nursing Helvetia, Medan, North Sumatra

2)Diploma of Midwifery, School of Health Polytechnics, Medan, North Sumatra

3)Helvetia Institute of Health, Medan, North Sumatra




Background: Therapeutic communication is the primary component of all health care in­te­raction that facilitates the development of positive clinician–patient experiences. Nur­ses with the skills to communicate not only will be easily establish a trusting rela­tionship with the patients but also patients’ families. Therapeutic communication is known to be ne­ce­ss­a­ry for quality healthcare and increase patient satisfaction. This stu­dy aimed to examine the effect of nurse therapeutic communication on satisfaction a­mong the families of schizo­phrenic patients at Prof Muhammad Ildrem Mental Hos­pital, Medan, North Sumatra.

Subjects and Method: This was a cross-sectional study conducted at Prof Muham­mad Ildrem Mental Hospital in Medan, North Sumatera. A sample of 150 families of schizo­ph­re­­nic patients was selected for this study. The independent variable was nurse thera­peutic com­munication. The dependent variable was satisfaction among the fami­lies of schizo­ph­renic patients. The data was collected by a set of questionnaire and ana­lyzed by a linier re­gre­ss­ion.

Results: Satis­fac­tion among the families of schizophrenic patients increased with good nurse therapeutic communication (b=0.01; p= o.oo5)

Conclusion: Satisfaction among the families of schizophrenic patients is associated with nurse therapeutic communication.

Keywords: satisfaction, schizophrenic, patients, nurse, therapeutic, communication.

Correspondence: Maria Haryanti Butarbutar. Academy of Nursing Helvetia, Medan, North Sumatra. Jl. Kapten Sumarsono No. 107 Medan. Email: Maria_harya­nthi­@­ya­hoo.com.au, ma­ria­har­yanti­@helvetia.ac.id. Mobile: 081361518151.

DOI: https://doi.org/10.26911/the6thicph-FP.01.09

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