Effect of Leadership Style on Service Quality and Job Satisfaction among Hospital Nurses: A Systematic Review


Puspita Khairunnisa1), Mardiati Nadjib2)

 

1)Masters Program in Public Health, Faculty of Public Health, Universitas Indonesia
2)Department of Policy and Health Administration, Faculty of Public Health, Universitas Indonesia

 

ABSTRACT

Background: Effective leadership of healthcare professionals is critical for streng­the­ning qua­li­ty and integration of care. There are numerous studies recognizing leadership style as a key ele­ment for quality of healthcare. Effective leadership is among the most critical compo­nents that af­fects successful outcomes. This study aimed to review sys­tematically the effect of leader­ship style on service quality and job satisfaction among hospital nurses.

Subjects and Method: A systematic review was conducted by searching published articles from 2010 to 2019, from database including EBSCHO, PubMed, and Science Direct. The key­words were “leadership style”, “job satisfaction”, “quality care”, “nurse”, and “hospital”. The in­clu­sion criteria were articles published in the last 10 years, English, full text, open access jour­nal, and research locations at hospitals. From screening of titles and abstracts, 15 articles were in­clu­ded in this review.

Results:  Leadership style influenced job satisfaction (r=0.16 to r=0.71). The trans­for­ma­tional leadership style better than the transactional leadership style. Trans­for­mational leadership style increased 28% the quality of nur­se services and patien satisfaction.

Conclusion: Strategy and transformational leadership style are effective to increase job sa­tis­fac­t­ion among nurses in improving the quality of service to patients.

Keywords: transformational, leadership, job satisfaction, quality of service, patients

Correspondence: Puspita Khairunnisa. Masters Program in Public Health, Faculty of Public Health, Universitas Indonesia, Depok, West Java. Email: drg.puspita1985@gmail.com. Mobile: 081219450054.

DOI: https://doi.org/10.26911/the6thicph-FP.04.32

Share this :

View PDF