Patient Centered Care Model to Improve the Quality and Safety of Patient Care in Hospital: A Systematic Review

Ni Putu Sri Wahyuni, Ede Surya Darmawan


Masters Program in Hospital Administration, Faculty of Public Health,

Universitas Indonesia



Background: Patient Centered Care (PCC) is a health care system focused on pa­ti­ents.  This system places patients as subjects in each care provided. This study aimed to systematically review the PCC model to improve the quality and safe­ty of patient care in hospital.

Subjects and Method: This was a systematic review conducted by searching articles in the period of 2010 to 2018, using PubMed, Google Scholar, and Scopus databases. The keywords were “Patient Centered Care”, “quality”, and “patient safety”.  The arti­cles were reviewed by using PRISMA flow diagram.

Results: Seven studies reported that PCC was carried out in the attitudes of respecting the dignity of patients and families; maintaining safety and comfort; allowing active fa­mi­ly participation; providing information, communication, and education; providing the best services; and benefiting team collaboration. The core concept of PCC to treat patients as a unique individual, res­pec­t­ing their value ​​and belief, and responding fle­xi­bly to patient’s need and choice. The PCC approach was proven to improve patient sta­tus through improved communication, to foster a positive cli­mate, and to encourage in­teraction between patients and service providers. Interaction was car­ried out on an ongoing basis that might improve communication so as to avoid unexpected things.

Conclusion: Patient Centered Care (PCC) increases the outcomes of health services and minimizes unexpected things.

Keywords: patient centered care, quality, and patient safety

Correspondence: Ni Putu Sri Wahyuni. Masters Program in Hospital Administration, Faculty of Public Health, Universitas Indonesia, Depok, West Java. Email: Mobile: +628124­6976017.


Share this :

View PDF