The Impact of Accreditation on the Quality of Hospital Service

Bagus Nugroho, Amal Chalik Sjaaf


Masters Program in Public Health, Faculty of Public Health, Universitas Indonesia



Background: It is hypothesized that hospital accreditation improves the quality of health services. This is because every accredited hospital must implement the standard issues by an independent accreditation organization. However, there is a lack of evi­den­ce in Indonesia to support this hypothesis. This study aimed to investigate the impact of accreditation on the quality of hospital service.

Subjects and Method: This was a systematic review conducted by searching articles related to hospital accreditation and the quality of health service. The articles were col­lec­ted from PubMed database. The keywords were “hospital accreditation” AND “qua­lity” AND “impact”. The activation filter used in the PubMed were free and full text. The articles were reviewed based on PRISMA flow diagram.

Results: Eight articles reported that the hospital accreditation improved the quality of health service. These articles provide some valid evidence in the four stages of accre­ditation cycle, namely the initiation phase, pre-survey phase, after accreditation phase, and stagnation phase. The quality of hospital health services had increased significantly from initiation phase to the after accreditation phase.

Conclusion: Hospital accreditation increases the quality of hospital health service. This is because hospitals must work in accordance with standard issued by independent hospital accreditation to maintain hospital quality.

Keywords: hospital accreditation, impact, quality

Correspondence: Bagus Nugroho. Masters Program in Public Health, Faculty of Public Health, Uni­ver­si­tas Indonesia, Depok, West Java, Indonesia. Email: radenbagusnugrohosiswo­yo­­@­gmail­.com. Mobile : 081820120150


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