Violence on Health Workers at The Workplace and Its Management Strategy: A Systematic Review


Nuril Rahmatika1), Mardiati Nadjib2)

 

1)Masters Program in Public Health, Universitas Indonesia
2)Department of Health Policy Administration, Faculty of Public Health, Universitas Indonesia

 

ABSTRACT

Background: Healthcare workers at workplace frequently face with patients be­co­ming violent because of undesired events such as a long wait. Globally, workplace vio­len­ce is a major challenge to safety for health workers, involving significant conse­quen­ces to the victims, patients, and healthcare organizations. This study aimed to syste­matically review violence on health workers at the workplace and its management stra­tegy.

Subjects and Method: A systematic review was conducted by searching published ar­ticles from 2015 to 2019 including ProQuest, Springer Link, and Scopus. The key­word for this review was “prevalence” AND “risk factor” AND “workplace violence” AND “hospital”. The inclusion criteria were English, open acces, health worker, and cross-sectional. After review process, 14 articles were included in this study.

Results: Violence was affected by age of the victim, lack of courage to report incidents of violence, work experience, direct interaction with patients, feeling of worry / anxiety, shift system, and night work. Two articles stated lack of courage to re­port incidents of violence as a predictor. Three articles stated reporting as a futile act as a cause of under reporting. An article stated that the institution had taken necessary steps and provided en­couragement to report act of violence, as well as had chosen stra­te­gies to prevent vio­len­ce, including security measure, protocol, and training related to vio­lence in the work­place.

Conclusion: Violence is often found in health workers in the workplace. Violence was affec­ted by age of the victim, lack of courage to report incidents of violence, work expe­rien­­ce, direct interaction with patients, feeling of worry/anxiety, shift system, and night work. Improving management in health care facilities is needed to prevent and deal with workplace violence.

Keywords: violence, workplace, health workers.

Correspondence: Nuril Rahmatika. Masters Program in Public Health, Universitas Indonesia. Depok, West Java. Email: nurilrahmatika7891@gmail.com. Mobile: 081280839382.

DOI: https://doi.org/10.26911/the6thicph-FP.02.05

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