Compliance with Complete Filling of Patient's Medical Record at Hospital: A Systematic Review

Chrismatovanie Gloria, Pujiyanto


Universitas Indonesia




Background: The health information system, especially medical records in hospitals, must be carried out accurately and completely. Medical records are important as evidence for the courts, education, research, and policymakers. This study aimed to investigate the factors affecting the compliance with the completeness of filling patient’s medical records.

Subjects and Methods: A systematic review was conducted by searching from Pro­Quest, Scopus, and National journals using keywords medical records, filling of medical records, and non-compliance filing medical records.  The abstracts and full-text arti­cles published between 2014 to 2019 were selected for this review. A total of 62,355 arti­cles were conducted screening of eligibility criteria. The data were reported using PRIS­MA flow chart.

Results: Eleven articles consisting of eight articles using observational studies and three articles using experimental studies met the eligible criteria. There were two articles analyzed systematically from the United States and India, two articles reviewed literature from the United States and England, and seven articles were analyzed statis­tically from Indonesia, America, Australia, and Europe. Six articles showed the sig­nificant results of the factors affecting non-compliance on the medical records filling at the Hospitals.

Conclusion: Non-compliance with medical record filing was found in the hospitals under study. Health professionals are suggested to fill out the medical record com­pletely. The hos­pital should enforce compliance with complete medical record fill­ing by health professionals.

Keywords: medical record, compliance, hospital

Correspondence: Chrismatovanie Gloria. Hospital Administration Department, Faculty of Public Health, Uni­­ver­sitas Indonesia, Depok, West Java. Email: Mo­­­­bi­le: +628132116­1896.


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