Health Personnels Performance and Health Care Service During the COVID-19 Pandemic

Dwi Marwanto

Masters Program of Public Health, Universitas Sebelas Maret



Background: Healthcare professionals are highly vulnerable to COVID-19 infection due to their clinical role in the healthcare settings. Most healthcare professionals are working in isolation units, critical care units, intensive care units, emergency units, working in frontline positions, and having contact with suspected and confirmed COVID-19 cases. Recent studies reported the challenges facing frontline healthcare workers during the COVID-19 pandemic which includes high risk of infection, insuffi­cient personal protective equipment, heavy workloads and manpower shortages, confu­sion, discrimination, isolation, separation from families, and burnout. The HCPshave worked tirelessly and played a crucial role in the management of COVID-19 cases, despite high personal risks and worries about the current pandemic crisis. This study aimed to systematically review on the health personnels performance and health care service during the covid-19 pandemic.

Subjects and Method: This was a systematic review conducted by collecting articles from Google Scholar and Researchgate about work performance in health personnel and health care service. The articles selected from the last ten years. Three studies were met the criteria for systematic review.

Results: This study found that factors associated with work performance in health personnels during COVID-19 pandemic was leadership, communication, reward, and control system. An effective leadership includes focus on inspiring, motivating, and planning. Communication consist of frequency of interaction and discussion with the leader. Reward was financial and non financial incentives. Control system was The control system consists of monitoring, evaluation, and feedback.

Conclusion: Factors associated with work performance in health care service during COVID-19 pandemic were leadership, communication, reward, and control system.

Keywords: work performance, health performance, health care service

Correspondence: Dwi Marwanto. Masters program in Public Health, Universitas Sebelas Maret. Jl. Ir. Sutami 36A, Surakarta 57126, Central Java. Email: Mobile: 082138064130.


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