Pharmacist Perception on the Pharmaceutical Services During Covid-19 Pandemic: Mixed-Method Study

Shahiroh Haulaini1), Anna Wahyuni Widayati2), Susi Ari Kristina2)

1)Masters Program of Pharmacy Management, Universitas Gadjah Mada, Yogyakarta

2)Faculty of Pharmacy, Universitas Gadjah Mada, Yogyakarta


Background: COVID-19 is a global pandemic originating from Wuhan, China at the end of 2019. Pharmacists have an important role when a disaster occurs by ensuring the supply of medicines, medical devices, and medical materials. This study aimed to understand the perception of pharmacists on their role in providing pharmaceutical services to the community during the COVID-19 pandemic.

Subjects and Method: This was a mixed-method study. The qualitative research was carried out using the Focus Groups Discussion (FGD) involving 15 informants repre­senting pharmacists in the hospital, health centers, clinics, and pharmacies. The data were analyzed by inductive content analysis. The quantitative research was conducted by cross-sectional design with a sample of 115. The dependent variables were the pharma­cist’s role in the management of drugs, medical devices and medical consumables, as well as the pharmacist role in the clinical pharmacy services. The independent variables were age, gender, length of practice experience, place of practice, number of training/seminars related to COVID-19 attended. The independent variables also included the external factors affecting the role and practice of pharmacists during the pandemic.

Results: The qualitative study found some aspects were related to the perception of pharmacists in the pharmaceutical services during a pandemic, including the role of pharmacists in the management of pharmaceutical preparation, medical devices and medical consumables, the role of pharmacists in clinical pharmacy services, public consumption behavior towards pharmaceutical preparation, the role and capacity of the pharmacists, and other external factors affecting the role and practice of the pharmacists.

Conclusion: Pharmacists practicing the pharmaceutical services view their role as the same before and after the COVID-19 pandemic, with the development of their roles and capacities. Changes in people consumption behavior and external support also affect the pharmacists.

Keywords: perception, role, pharmacist, pandemic, COVID-19.

Correspondence: Shahiroh Haulaini. Masters of Pharmacy Management, Universitas Gadjah Mada. Jl. Sekip Utara, Sleman 55281, Yogyakarta. Email: Mobile: +62823­122­11­617.



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