Performance Analysis of General Service Agency of Puri Husada Regional General Tembilahan Hospital using Balanced Scorecard

Agus Salim1); Ida Yustina2); Heru Santoso3); Siti Khadijah Nasution2)

doi:10.26911/FP.ICPH.09.2022.27

Authors

	Agus Salim1) 1)Faculty of Public Health, University of North Sumatra, Medan, Indonesia ~ Author
	Ida Yustina2) 2)Department of Health Administration and Policy, University of North Sumatra, Medan, Indonesia ~ Author
	Heru Santoso3) 3)Department of Population and Biostatistics, University of North Sumatra, Medan, Indonesia ~ Author
	Siti Khadijah Nasution2) 2)Department of Health Administration and Policy, University of North Sumatra, Medan, Indonesia ~ Author

Abstract

Background: Puri Husada Tembilahan Hospital has received Financial Management Pattern (BLUD) status since 2012. As a consequence, the hospital must show good performance. Balance- scorecard is a method for measuring performance. This study aimed to determine the performance of health workers at Puri Husada Tembilahan Hospital using the balanced scorecard.

Subjects and Method: This was a case study carried out at Puri Husada Hospital Tembilahan, Riau. A sample of 70 patients and 35 employees were selected for this study. The dependent variable was performance consisting of four perspectives: financial, inpatient care, outpatient care, business, and organizational capacity. Performance was measured by the balanced scorecard method.

Results: From the financial, inpatient care, outpatient care, business, and organiz-ational perspectives, the performance was good, unsatisfactory, satisfactory, unsatis-factory, and good, respectively. The overall performance of health workers was fair with a total score of 0.20.

Conclusion: The performance of health workers at Puri Husada Tembilahan is fair.