Performance Analysis of General Service Agency of Puri Husada Regional General Tembilahan Hospital using Balanced Scorecard


Authors

Agus Salim1)
1)Faculty of Public Health, University of North Sumatra, Medan, Indonesia
~ Author
Ida Yustina2)
2)Department of Health Administration and Policy, University of North Sumatra, Medan, Indonesia
~ Author
Heru Santoso3)
3)Department of Population and Biostatistics, University of North Sumatra, Medan, Indonesia
~ Author
Siti Khadijah Nasution2)
2)Department of Health Administration and Policy, University of North Sumatra, Medan, Indonesia
~ Author

Abstract

Background: Puri Husada Tembilahan Hospital has received Financial Management Pattern (BLUD) status since 2012. As a consequence, the hospital must show good performance. Balance- scorecard is a method for measuring performance. This study aimed to determine the performance of health workers at Puri Husada Tembilahan Hospital using the balanced scorecard.

Subjects and Method: This was a case study carried out at Puri Husada Hospital Tembilahan, Riau. A sample of 70 patients and 35 employees were selected for this study. The dependent variable was performance consisting of four perspectives: financial, inpatient care, outpatient care, business, and organizational capacity. Performance was measured by the balanced scorecard method.

Results: From the financial, inpatient care, outpatient care, business, and organiz-ational perspectives, the performance was good, unsatisfactory, satisfactory, unsatis-factory, and good, respectively. The overall performance of health workers was fair with a total score of 0.20.

Conclusion: The performance of health workers at Puri Husada Tembilahan is fair.

How to Cite

Performance Analysis of General Service Agency of Puri Husada Regional General Tembilahan Hospital using Balanced Scorecard. (2022). The International Conference on Public Health Proceeding, 7(01), 414-421. https://doi.org/10.26911/FP.ICPH.09.2022.27