Abstract
Background: Patient satisfaction is important to achieve optimal healthcare service delivery. Satisfied patients are more likely to comply with treatment, take an active role in their care, continue using health care services, and remain with a health provider. This study aimed to estimate the effects of comfortable consultation rooms, drug availability, and laboratory completeness on outpatients' satisfaction.
Subjects and Method: This was a systematic review and meta-analysis by accessing articles from Google Scholar, PubMed, ResearchGate, and Science Direct. The articles were searched using the PICO format. Population: Outpatients. Intervention: Comfortable consultation room, available drug, and complete laboratory. Comparison: Uncomfortable consultation room, unavailable drug, and incomplete laboratory. Outcome: patient satisfaction. Keywords used “Consultation Room” AND “Drug” AND “Laboratory” AND “Outpatient Health Services” OR “Satisfaction” AND “Cross-Sectional Study”. The inclusion criteria were cross-sectional studies, reported in a full text, published from 2014 to 2022. The articles were screened using a PRISMA flow diagram and the data were extracted by RevMan 5.3.
Results: This meta-analysis consisted of 18 cross-sectional studies from Malaysia, Pakistan, and Ethiopia. The total sample was 10,645 participants. Patient satisfaction increased with comfortable consultation room (aOR= 1.63; 95% CI= 0.99 to 2.67; p= 0.05), drug availability (aOR= 2.21; 95% CI= 1.75 to 2.79; p= 0.001), and complete laboratory (aOR= 2.15; 95% CI= 1.51 to 3.06; p= 0.001).
Conclusion: Patient satisfaction increases with a comfortable consultation room, drug availability, and complete laboratory.
Keywords: patient satisfaction, consultation room, drug availability, laboratory test
Correspondence:
Desi Noviani. Master’s Program in Public Health, Universitas Sebelas Maret. Jl. Ir. Sutami 36A, Surakarta 57126, Central Java. Email: desinoviani49@gmail.com. Mobile: +6285796702378.
Article Data
